The Book Excellent

• A practical guide for the application of the EFQM Excellence model
• The book is the reflection of the experience of seven authors, they come from big companies like Alcatel, Siemens, Schmalbach-Lubeca, Akzo-Nobel et Air Products; three authors are also EFQM assessor
• Not theory, but real examples
• The book contains more than 300 examples (industry, services and public sector)
• Contains the whole EFQM-Excellence criteria. Criterion after criterion, sub-criterion after sub-criterion, area to address after area to address are treated one after another, each time illustrated with one or more practical examples
• Explanation about the use of the RADAR-chart
• In supplement with the book: the RADAR-Pathfinder chart (blue-green card)
• Explanation of the criteria 6, 7 and 9 for the public sector (appendix 1)
• Explanation about company culture affects the enablers and results (appendix 2)
• The book "Excellent" contains the complete text of the EFQM Excellence model
• Foreword is written by John Roberts, president of EFQM
• 460 pages
• Available in three languages: English, French and Dutch (shortly in German)
• Already more than 10.000 copies distributed worldwide (even in USA, China, India, Mexico, Brazil, ...)
• Possibility to create your own edition (layout and colours of the cover of the book in the layout of your company)

In short: today the most complete book on EFQM available.